Refund Policy

We want your purchase to be worry-free. If you need a refund, here’s how we handle it.

Refund Duration

Refunds are processed within 14 business days once approved.

Safety First

Refunds are completed securely via PayPal for your protection.

Approval Notice

You’ll be notified via email after we’ve inspected your return and confirmed eligibility.

Delayed Refunds

If your refund is missing, check your bank or card account. If it’s still not reflected, please contact our team for assistance.

Sale Item Rule

Sale or discounted products cannot be refunded. Only full-priced items are eligible for refunds.

Exchanges

We provide exchanges for defective or damaged goods only. For assistance, please reach out to us at support@oxotees.com.

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