Refund Policy
We want your purchase to be worry-free. If you need a refund, here’s how we handle it.
Refund Duration
Refunds are processed within 14 business days once approved.
Safety First
Refunds are completed securely via PayPal for your protection.
Approval Notice
You’ll be notified via email after we’ve inspected your return and confirmed eligibility.
Delayed Refunds
If your refund is missing, check your bank or card account. If it’s still not reflected, please
contact our team for assistance.
Sale Item Rule
Sale or discounted products cannot be refunded. Only full-priced items are eligible for refunds.
Exchanges
We provide exchanges for defective or damaged goods only. For assistance, please reach out to us at
support@oxotees.com.